What I Learned Today 010: Emotion and Expectations

Why are you unhappy? Why are you happy? This is what psychologists have been trying to figure out for years, and it boils down to some basics. Emotions are based on expectations. If you are betrayed by a friend, you feel angry because you expect them to treat you with...

What I Learned Today 009: 3 Steps to the Purchase

This one is important so pay close attention. These are the 3 absolutely crucial barriers that need to be passed in order for a customer to make a purchase. They are: Awareness, Trust, and Value. 1) Awareness Quite self explanatory I think. The customer needs to know...